Hoshin Kanri is a Japanese term for Strategy Deployment. There is a very high chance that your company does strategic management exercise every year. Does it work for you? Mostly not? Why? How can you make it work for you? This article provides a few tips to improve strategic planning.… Read more
What competencies do you look for when hiring employees? According to Tracey Richardson, who joined Toyota 28 years ago, Toyota looks for Listening skills, problems solving skills, Team work, Initiative and leadership. Read more…… Read more
How are your communication skills? Are you good at it? If you are not, you are likely to be causing conflicts and you are unlikely to be good leader. If you want to know the secret of good communication, read more…… Read more
Managing change requires being open, able to listen and getting the ego out of the way. If you are a change agent, there is a lot to learn from this story. Read more…… Read more
A study of 10,000 accounts in a large German bank over a three year period found that customers obtained through referrals are both more loyal and more valuable than other customers. Read more …… Read more
Which is best: “fixing” the immediate problem at hand, telling someone what we think they should do or developing others to solve the problem? Katie Anderson argues for the later. Read more…… Read more
