News Articles for the Business Category

Oct 6th 2014

The ‘Moments of Truth’ in Customer Service

The true ‘personality’ of an organisation is revealed during what are known as the ‘moments of truth’. Moments of truth are emotionally charged instances such as a lost credit card, an emergency flight booking or repairing a recently bought expensive electronic gadget. … Read more

Aug 12th 2014

McCashin’s Brewery strikes ‘Gold’ again in London

Nelson based McCashin’s Brewery has once again swooped gold at this year’s prestigious
International Beer Challenge Awards in London.
McCashin’s Brewery picked up a string of awards including a Gold medal for the Stoke Dark,
four Silvers for Stoke Bomber Oatmeal Stout, Stoke Amber, Stoke Pilsner and Stoke Bomber
Biscuit Lager and five Bronze medals for Stoke Bomber Bohemian, Stoke Recognition DPA,
Stoke Recognition Rich Porter, Stoke IPA and Stoke Gold.… Read more