In implementing lean, kaizen events or for that matter any improvement programmes, your patience will be severely tested. Hang in there, you will be amply rewarded. Read more…… Read more
A study of 10,000 accounts in a large German bank over a three year period found that customers obtained through referrals are both more loyal and more valuable than other customers. Read more …… Read more
According to lean guru, Daniel Jones, engaging and creating enthusiasm among employees is the key ingredient of many lean transformations. Daniel Jones gives two inspiring examples of lean leadership in this article. Read more…… Read more
