Blog Articles for

Oct 13th 2014
Oct 6th 2014

The ‘Moments of Truth’ in Customer Service

The true ‘personality’ of an organisation is revealed during what are known as the ‘moments of truth’. Moments of truth are emotionally charged instances such as a lost credit card, an emergency flight booking or repairing a recently bought expensive electronic gadget. … Read more

Sep 29th 2014
Sep 22nd 2014

Lead with Respect

As I talked about in my previous post, striking the right balance between Lean Tools and Lean Leadership can be a complex mix of priorities and practices, and I’m not suggesting you do one or the other – both go hand in hand.… Read more

Sep 16th 2014

The Future of Lean

Too often we see the initial efforts of a Lean Implementation fall by the wayside because there is too much emphasis on just applying tools. Many practitioners portray Lean as just a collection of tools and miss the deeper opportunities that these principles bring.… Read more

Aug 12th 2014

McCashin’s Brewery strikes ‘Gold’ again in London

Nelson based McCashin’s Brewery has once again swooped gold at this year’s prestigious
International Beer Challenge Awards in London.
McCashin’s Brewery picked up a string of awards including a Gold medal for the Stoke Dark,
four Silvers for Stoke Bomber Oatmeal Stout, Stoke Amber, Stoke Pilsner and Stoke Bomber
Biscuit Lager and five Bronze medals for Stoke Bomber Bohemian, Stoke Recognition DPA,
Stoke Recognition Rich Porter, Stoke IPA and Stoke Gold.… Read more