Organisations can make huge cost savings and make customers happy if their processes are appropriately tailored to the task at hand and handling the task in the same “best” way every time. Much of management of operations is about standardisation. If in one small hospital physicians can standardise their operating procedures and make significant cost savings, what stops you doing in your organisation?… Read more
In implementing lean, kaizen events or for that matter any improvement programmes, your patience will be severely tested. Hang in there, you will be amply rewarded. Read more…… Read more
A study of 10,000 accounts in a large German bank over a three year period found that customers obtained through referrals are both more loyal and more valuable than other customers. Read more …… Read more
According to lean guru, Daniel Jones, engaging and creating enthusiasm among employees is the key ingredient of many lean transformations. Daniel Jones gives two inspiring examples of lean leadership in this article. Read more…… Read more
Which is best: “fixing” the immediate problem at hand, telling someone what we think they should do or developing others to solve the problem? Katie Anderson argues for the later. Read more…… Read more
Many organisations wonder why their improvement efforts seem limited and their teams show little engagement in the initiatives. This is often due to the poor cultural development of the organisation….a culture that perhaps suppresses the willingness of people to communicate the fact that they have problems.… Read more
